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- by PanoptycAbout The Company Panoptyc uses (https://panoptyc.com/) AI and manual review to detect theft at over 15,000 markets in the US. We serve Fortune 500 companies and SMBs alike. Our fully remote team has grown rapidly and we're looking to expand our team with top talent from around the world. What We're Looking For As a Collections Specialist, your primary responsibility will be to manage and expedite the collections process by following up on overdue invoices. You will be crucial in maintaining positive client relationships while ensuring timely payment and reducing outstanding balances. This position requires a proactive and […]
- by SplitMetricsHi! It's SplitMetrics, a remote-first team of experts building the future of mobile marketing. Top app developers turn to us for intelligent data-driven solutions designed for Apple Search Ads scale, A/B testing, and market insights. Why SplitMetrics? For almost 9 years, we've been at the forefront of mobile marketing industry, providing an ecosystem of market-leading technologies. An Apple Search Ads Partner, SplitMetrics is the 1st company to build the Apple Search Ads management platform. Working with top mobile companies and brands globally: Skyscanner, Glovo, Flo, Babbel, Wooga and many more. Generating an impressive transaction volume, with over $1 billion in […]
- by Lakeside Software, Inc.Lakeside Software is how organizations with large, complex IT environments can finally get visibility across their entire digital estate and see how to do more with less. For far too long, IT teams have struggled to see what’s going on in their dark estate – where costly inefficiencies, poor employee experiences, and unresolved problems hide. Only Lakeside lets you give everyone a better view, so they can see the hidden issues, see the smartest fixes, and see the biggest savings. That’s why so many of the world’s leading global brands rely on Lakeside. And it’s how our customers see an […]
- by interface.aiInterface.ai is a leading Conversational AI SaaS company focused on providing cutting-edge solutions to the financial services industry. We serve close to 100 financial institutions today. We are one of the fastest-growing AI + financial technology companies in the industry, and we have grown 1800% in the last one year and recently featured as one of the top 100 fastest-growing fintech companies in Silicon Valley. Our mission is to empower every financial institution to scale efficiently and help its customers achieve financial wellness. Our core technology is built 100% in-house with several breakthroughs in Natural Language Understanding. Our parser is […]
- by The House Of MercierThe House Of Mercier is excited to offer a remote opportunity for a Customer Representative who speaks Dutch, to join our dynamic team supporting Specsavers. In this unique role, you will assist Dutch-speaking customers from sunny Greece, providing them with comprehensive support and solutions regarding their eyewear and optical needs. Your expertise will play a key role in enhancing customer satisfaction and promoting our brand's commitment to quality service. If you’re ready to make a difference in the lives of our customers while working from a picturesque location, we'd love to hear from you!Responsibilities Provide excellent customer service to Dutch-speaking […]
- by Procore TechnologiesCompany DescriptionProcore is a leading provider of construction management software. Our platform connects every project stakeholder to solutions we've built specifically for the construction industry—for the owner, the general contractor, and the specialty contractor. Procore’s mission is to connect everyone in construction on a global platform so that they can build safely, collaboratively, and efficiently.Job DescriptionWe’re looking for an Enterprise Customer Success Engineer, Public Sector to drive the success of Procore’s Public Sector Enterprise customers. In this role, you’ll be the product champion of Procore and serve as a subject matter expert. You will succeed in this role when the […]
- by Snowflake ComputingBuild the future of data. Join the Snowflake team.Snowflake Support is committed to providing high-quality resolutions to help deliver data-driven business insights and results. We are a team of subject matter experts collectively working toward our customers’ success. We form partnerships with customers by listening, learning and building connections. Snowflake’s values are key to our approach and success in delivering world class Support. Putting customers first, acting with integrity, owning initiative and accountability and getting it done are Snowflake core values and are reflected in everything we do. Snowflake’s Support team is expanding! We are looking for a Senior Cloud […]
- by JUJURPosition: Technical Support RepresentativeLocation: remote, Portugal Work model: remote (after initial 2 week office training in Porto)Employment type: Full-timeDUTIES AND RESPONSIBILITIES: Provide technical support in French (for customers) and English (for developers) via chat and voice channels Troubleshoot and resolve product-related issues using MySQL Collaborate with team members and escalate complex issues to the development team when necessary Ensure timely and professional responses to customer inquiries to maintain high levels of customer satisfaction Act as a bridge between customers and developers, communicating technical details clearly and effectively. REQUIREMENTS: Native / fluent in French both verbal and written. Fluent in English […]
- by AZURREOPosition Title: Customer Support Coordinator (Online) Department: Customer Service Reports To: Customer Support Manager Location: 100% Remote Employment Type: Full-time, Entry Level Company Description: Azurreo is a global leader in the telecommunications industry, providing innovative solutions with a commitment to excellence and customer satisfaction. We are seeking a full-time, entry-level Online Customer Support Coordinator with an IT background to join our remote team. Job Overview: In this fully remote, full-time, entry-level position, you will provide technical support to our global customer base, assisting with installation, troubleshooting, and process guidance. We are particularly interested in individuals with an IT background who […]
- by Anomaly SquaredAnomaly Squared is growing again and if you’re looking to join a fun, laid back environment that provides opportunities for personal and professional growth, please consider applying. A² is an innovative customer contact center that offers a launching point for all employees to advance on their career path.Position Description:We are seeking At-Home Contact Center Specialists available to work Full-time or Part-time. You would be responsible for qualifying callers for programs, products or services that our clients offer through outbound and inbound calls, including but not limited to, Appointment Scheduling, Insurance Lead Qualification, Patient Recruitment, and Medical Appointment Setting. We work […]
- by Turnitin, LLCCompany DescriptionWhen you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For over 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 21,000 academic institutions, publishers, and corporations use our services: Feedback Studio, Originality, Gradescope, ExamSoft, Similarity, and iThenticate.Turnitin has offices in Australia, India, Indonesia, Germany, Japan, Korea, Mexico, the Netherlands, the Philippines, Sweden, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a […]
- by CertnA Little Bit About Us:Certn is a growing global technology company that’s revolutionizing background screening and reinventing the way businesses build trust. We’re proud to be backed by over $114M in funding and have been named Deloitte Canada’s second-fastest-growing company on the Technology Fast 50™..Who are Certonians?We are football players, DIY creators, spicy-food lovers, karaoke lovers, wine connoisseurs, and so much more! We are a team of 300+ people currently living the dream at Certn across the globe and we are looking for more team members to level us up. If you are excited about working with a group that […]
- by AutofleetOur global operation continues to expand. We’re looking to grow our support team with hard-working, tech-savvy support agents to take part in the journey.The ideal candidate is service-oriented, self-motivated, with excellent organizational skills and a willingness to learn new technologies.We’re a start-up, so the work is highly interdisciplinary. Providing support is the backbone of the job, but you’ll regularly take part in QA, give product feedback based on your knowledge of clients’ pain points, and take part in other tasks.The position is shift-based and requires work during nights and weekends. Day shifts are generally done in our offices in Tel […]
- by Petlab Co.Title: Customer Care Agent (German Speaking)Location: UK RemoteAbout Petlab CoPetLab Co. is the world’s fastest-growing pet supplement business. Launching in 2018, we successfully achieved a 9-figure revenue in 2023 without any external funding. We have a loyal community of loving pet parents and over 1.5 million happy dogs whose lives have been positively impacted by our innovative products. Our team is vibrant, fast-moving, and customer-driven where high-performers are valued and rewarded. And it is the ideal place for an ambitious, hardworking, animal lover who wants to progress their career rapidly.About the role..PetLab Co. is looking for a skilled Customer Care Agent to […]
- by SamsaraWho we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara […]
- by iRhythmBoldly innovating to create trusted solutions that detect, predict, and prevent disease. Discover your power to innovate while making a difference in patients' lives. iRhythm is advancing cardiac care…Join Us Now! At iRhythm, we are dedicated, self-motivated, and driven to do the right thing for our patients, clinicians, and coworkers. Our leadership is focused and committed to iRhythm’s employees and the mission of the company. We are better together, embrace change and help one another. We are Thinking Bigger and Moving Faster. About This Role The primary role of the Revenue Cycle Specialist – Billing Support Help Desk (RCS-BSHD) is to […]
- by MasteryPrepEngineer Solutions that Empower Students Are you passionate about technology, troubleshooting, and making an impact in education? MasteryPrep is seeking a Technical Support Engineer to provide high-quality support to both internal teams and external users, ensuring seamless operations across our technology platforms. Join a team dedicated to using technology to empower educators and students nationwide.In this role, you will support our customers by troubleshooting and resolving technical issues related to software, hardware, and network systems. This hands-on position involves directly addressing and resolving engineering challenges, ensuring our technology infrastructure is operating correctly, and collaborating with development teams to escalate complex problems […]
- by TokenThe Customer Success Manager (CSM) will be dedicated to a select pool of our existing largest global strategic partners. This group are key to the lifeblood of Token.io and this individual will serve as a central point of contact for these customers during the entire life cycle of their usage of Token.io solutions. You will work across Token.io's market-leading Open Payments proposition, encompassing engagement with opportunities and activities throughout Europe. As a trusted advisor, facilitator and advocate, your role is to ensure that customers achieve their strategic business goals and realise value from their use of Token.io's Open Banking products […]
- by WideOrbitAbout WideOrbit: Say hello to a Wider World. WideOrbit helps media companies do more business by making it easier to buy and sell advertising. We build the one software platform that ties everything together – TV, radio, and digital ad sales, from pitch to payment. Chances are if there’s an ad on your local TV or radio station, over-the-air or streaming, our technology helped put it there. Our customers include NBCUniversal, ABC/Disney, Fox, Paramount, AMC, TelevisaUnivision, Audacy, and many more industry leaders around the world. In February 2023, WideOrbit became a part of Lumine Group, a Canadian listed company which in turn is a part of […]
- by JellyfishWe’re looking for someone to join our Customer Success organization to help our customers become raving fans of Jellyfish. In your role, you’ll troubleshoot any customer issues, educate clients on features and suggested workflows, help set up client configurations, and coordinate with our Engineering, Success, and Strategy teams to get the job done. Can you help us consistently answer these questions: “How does this work?”, “Why doesn’t this work?” and “Can you make this work?”As a Support Specialist at Jellyfish you will:Manage a queue of incoming support related requests, working with your team members to prioritize incoming tasks.Respond and action on […]
WeWorkRemotely.com – RSS Feed: Customer Support
- Headquarters: Waterloo, Canada URL: https://tryprospect.com Description We are a remote startup (headquartered in Canada) building a smart and driven team that’s making software to help sales reps sell better. Prospect is a lead generation app that helps you find contact data right inside your browser in real-time. The best sales teams in the world use Prospect to crush their sales targets. MORE ABOUT US We are currently a team of 14 people — you will be #15 🙂 We are a fully bootstrapped and profitable (no VCs or investors). We are a fully remote company with a great work culture. […]
- Headquarters: San Francisco, USA URL: https://www.chameleon.io Highlights Chameleon is SaaS for product teams to create in-product UX (modals, banners, launchers checklists, microsurveys etc.) to drive user engagement. Watch a short demo here. We are a remote-first, Series A, VC-backed startup with ~40 folks distributed across the Americas and Europe. Learn more about our team, company, and culture here. 💕 We are looking for a Technical Support Specialist with 2+ years experience in SaaS to support the technical needs of our customers 🌎 Located in the Americas – specifically in the Pacific or Mountain timezone This role is customer-facing but also […]
- Headquarters: San Francisco, CA URL: http://bit.ly/3kLhMdk Contra is looking for a customer support specialist, located in the Philippines, to join our team. You'll be responsible for providing world class support for our growing freelancer and company customer base. This role involves performing support tasks. The expected time commitment is weekends 8 am – 5pm EST What you’ll be responsible for: Provide support to users and address any issues or questions they may have. Efficiently manage and execute daily operations tasks. Ensure all tasks are completed in a timely manner, maintaining high-quality standards. Tools you'll be using: Hubspot Notion Looker Retool […]
- Headquarters: Germany Hamburg Die hey contact heroes stehen für echte Innovationen im Kundenservice! Wir haben uns auf die Bereitstellung erstklassiger Kundenservice-Lösungen spezialisiert hat. Mit über 500 Agent/innen sind wir in mittlerweiel 17 Ländern rund um die Uhr und rund um den Globus im Einsatz. Wir sind stolz darauf, eine Plattform zu schaffen, das von Teamarbeit, Kreativität und kontinuierlicher Weiterentwicklung geprägt ist. Werde Teil unserer Community und helfen Sie uns dabei, die Zukunft des Kundenservice zu gestalten!" Wir sind stets auf der Suche nach talentierten und kreativen Köpfen, die Lust haben, an spannenden Projekten mitzuwirken. Bei uns erwartet dich ein dynamisches […]
- Headquarters: Atlanta, GA, USA URL: https://relaycommerce.io About the CompanyRelay Commerce is building a portfolio of software solutions to help merchants scale e-commerce and simplify their marketing tech stack. Powered by a centralized customer data platform, Relay’s suite of software tools allows merchants to automate key revenue generation workflows to drive organic growth and increased profitability.The Relay ecosystem currently consists of seven software products that accelerate merchant revenue growth through email marketing automation, user generated content management, on-page conversion optimization, retention analytics and bookings management. Relay’s products are established as key tools in the SMB e-commerce revenue generation stack, servicing more […]
- Headquarters: California URL: https://flightcx.com/ Flight builds remote-first customer support teams for growing startups who put people first. Through a mix of team staffing and consultation, we partner with everyone from early-stage founders making their first support hire to established leaders scaling their teams to help them run outstanding customer experience programs.We're on a mission to globalize access to careers in customer experience and advance a human-centered model that supports our community of clients, customers, and employees alike.We’re looking for customer support representatives who share our values of service, inclusion, trust, and cooperation and who are excited about providing top-notch support […]
- Headquarters: California URL: https://clipboardhealth.com About the Role The Training Specialist will be responsible for onboarding new HCF Support agents, ensuring they are well-prepared for their support roles. This position requires the ability to recognize and address the varying training needs of both groups and individuals. The specialist will design and deliver training programs that improve agents' skills and deepen their product knowledge, ensuring they are fully equipped to excel in their roles. The role demands a deep understanding of the HCF-related processes, requiring the trainer to be a product expert. The ability to quickly grasp and communicate product and process […]
- Headquarters: Canada URL: https://phonezilo.com We are seeking a motivated and experienced Remote Customer Support Specialist to join our team. The primary responsibility of this role is to connect with leads and customers over the phone, ensuring their questions are answered, and guiding them through our processes. Your role will be crucial in building strong relationships, converting leads, and ensuring customer satisfaction.Key Responsibilities:Make outbound calls to leads and existing customers to provide information, answer questions, and address concerns.Follow up on leads generated by our marketing team to facilitate the sales process.Maintain accurate records of customer interactions and follow-up actions in our […]
- Headquarters: United States URL: https://www.rivo.io Support Team Lead (LATAM)At Rivo we're looking for a Support Team Lead (LATAM) to join our team.Full-time · Remote (LATAM) Who we are Rivo is a loyalty and referrals platform for Shopify created to drive revenue and retention. We’re a team of ~12, scrappy, fast-acting, growth-minded people who like to GSD. Our team brings experience from Shopify, Airbrake, InVision, Github, Amazon & Shogun. You can see our platform here We're an entirely remote team spread across 8 countries and 11 cities. This position is 100% remote. About the job As the Support Team Lead, you’ll […]
- Headquarters: Los Angeles, California, United States URL: https://www.nogigiddy.com/ Job Description: We are seeking an enthusiastic and proactive Customer Success Specialist to join our team. In this entry-level remote role, you will be responsible for ensuring our customers achieve their desired outcomes while using our products and services. You will serve as the primary point of contact for our customers, providing expert guidance, support, and solutions to help them succeed. Key Responsibilities: • Build and maintain strong relationships with customers, understanding their needs and goals. • Provide timely and effective support via email, phone, and chat, addressing customer inquiries and resolving […]
- Headquarters: Philadelphia, Pennsylvania, United States URL: https://www.nogigiddy.com/ About NoGigiddy: NoGigiddy is a premier on-demand staffing app that connects gig workers with flexible job opportunities across various industries. Our platform specializes in offering work that fits your schedule, providing you with the flexibility and convenience you need. We are committed to helping you find the right gigs to match your skills and lifestyle. Job Description: Are you looking to kickstart your career in customer support without the need for a degree or prior experience? Look no further! NoGigiddy is seeking enthusiastic and dedicated individuals to join our team as Chat Support […]
- Headquarters: Wellesley, MA URL: https://scriptainsights.com Scripta Insights is a high-growth, venture-backed healthcare IT company focused on lowering pharmacy benefit costs for self-insured employers, and their employees. We use sophisticated data analytics to identify savings opportunities making prescription drugs more affordable to our clients, and their employees, helping to improve quality of life and quality of outcomes. Scripta’s portfolio of products use data analytics to review pharmacy benefit transactions allowing for better decision making both at the corporate level and at the employee level. The result is that self-insured employers, and employees save money on their pharmacy benefits every transaction, every day. Help us change the […]
- Headquarters: Colorado URL: https://omniinteractions.com/ Omni supports many clients. Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies.You will interact with customers primarily through inbound phone calls and possibly chat/email, helping them with all their needs. Schedule:🤙 Flexible work schedule options available⏰ Majority of work hours are during weekdays and daytime🗓️ Opportunity to create a work schedule that works best for you Earnings & Revenue:💵 Contract earnings vary by client, with competitive rates typically ranging from $14 to $20 per hour📞 Pay is determined by […]
- Headquarters: Atlanta, Georgia, United States URL: https://www.nogigiddy.com/ Join Our Remote Customer Service Team (Up to $19/hour – No Degree Needed) Do you enjoy helping others and have a knack for problem-solving? We're seeking motivated individuals to join our growing team of remote customer service representatives. In this role, you'll provide exceptional customer support to a variety of clients, ensuring a positive experience for each interaction. Here's what you'll do: Assist customers with inquiries and concerns. Resolve issues efficiently and professionally. Communicate clearly and effectively in writing and verbally. Maintain a positive and helpful demeanor. You'll be a great fit if […]
- Headquarters: California URL: https://clipboardhealth.com About the Role We are looking for customer-centric individuals to service our marketplace with empathy and judgment. You own your customer's issues and provide the best solutions and service by moving as fast as possible. You go out of your way to make sure the customer is taken care of. You exhibit the highest standards of customer service and are the customer's first point of contact. You are a problem solver and solution-driven. You think on your feet, take initiative, and know when to escalate situations. You work independently and thrive in fast-paced environments. Our customer […]
- Headquarters: Berlin URL: https://small-improvements.com Customer Success Advisor Do you also wish feedback was more meaningful at work? Giving and receiving feedback can be daunting, but we believe giving helpful feedback is a superpower that anyone can learn. Our SAAS platform, Small Improvements, helps companies worldwide, like DuoLingo, Trivago, and Zapier, embrace a culture of feedback and growth that enables them to take action and make small improvements geared toward personal and career development. We're a passionate and friendly team of 15 people, mainly based in Berlin, with some colleagues working remotely in the US. You can learn more on our […]
- Headquarters: Oregon USA URL: https://porkbun.com It's time to hire another amazing individual again. You could be the pick of the litter! Are you a resourceful problem solver who loves delivering top-notch customer service? Can you provide amazing and personalized phone support? If you’re good at diagnosing technical issues, enjoy helping customers, and can deliver a mind-blowing experience via phone, chat, and email support, then please apply! Porkbun is a fully-remote domain name registrar. We’re looking to add multiple U.S.-based, full-time Technical Support Representatives. We are hiring from within states where we are already operational; eligibility is restricted to: Arizona, California, […]
- Headquarters: Los Angeles, California, United States URL: https://www.nogigiddy.com/ NoGigiddy is seeking a proactive and customer-focused Entry-Level Account Manager to join our remote team. In this role, you will build and maintain relationships with our clients, ensuring their needs are met and providing exceptional service. This position is perfect for someone eager to start their career in account management and customer service. No college degree is required, but strong communication skills and a passion for helping clients are essential.Key Responsibilities: Client Relationship Management: Build and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction. Communication: Act as the […]
- Headquarters: Miami Lakes, FL URL: https://www.855dolor55.com/ To apply please send your updated Resume in English in PDF format and a video of 2 minutes telling us about you and your work experience to the email: anag@gwardlaw.com (We will not process resumes in Spanish). You need to send the resume and video to the email mentioned above so we can process your application. (THIS IS A MUST to start your application process, please find at the end of the job description the video instructions). Our Law Firm The Ward Law Group is currently hiring VIRTUAL ASSISTANTS with customer service and sales […]
- Headquarters: Remote URL: https://flagtheory.com/ Job Responsibilities Take over closed deals from sales department and assist clients with onboarding – bank account opening (potentially also company incorporations) Handhold clients in correctly filling KYC forms and documentation specific to each jurisdiction and bank Ensure fast paced and uninterrupted support to clients via email or phone as needed Vendor communication for timely delivery of our clients’ service Create and maintain documentation for the processes you own Improve client response rates as well as client satisfaction with Flag Theory Requirements / Must Have Previous experience in a B2B customer success / client onboarding role […]