Remotive.com RSS Feed

  • Student Mentor
    by Offensive Security
    About OffSec Founded in 2007 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is the leading provider of continuous professional and workforce development, training, and education for cybersecurity practitioners. OffSec’s distinct pedagogy and practical, hands-on learning help organizations fill the infosec talent gap by training their teams on today’s most critical skills. Become a part of our global presence and work from anywhere. With team members in over 40 countries, we believe in inspiring people of all backgrounds and communities. The OffSec team is composed of diverse, internationally published authors, conference speakers, and seasoned information technology […]
  • Customer Success Engineer
    by Britive
    Cloud security is becoming increasingly important as organizations are accelerating their cloud migration. Britive is at the forefront of the emerging cloud security industry with the only modern privileged access management platform that provides unified Privileged Access Visibility, Dynamic Privilege Management and Secrets Governance across cloud infrastructures, platforms & SaaS. Our patent-pending technology is deployed at several large and Fortune 500 customers and we have repeatedly ranked among the hottest Cloud Security startups. Britive is founded by CyberSecurity industry veterans with a successful prior exit and is backed by top-tier VCs.About You  Senior Customer Success Engineers function as cloud security […]
  • Senior Care Navigator
    by Octave
    About the Company: Octave is a modern behavioral health practice creating a new standard for care delivery that’s both high-quality and accessible. With in-person and virtual clinics in multiple states, the company offers evidence-based individual, couples, and family therapy, while pioneering relationships with payers to make care more affordable through insurance. By raising the bar on how care is delivered and how providers are supported, we are building a sustainable system that values equity, affordability, and effectiveness. About the Role: The Senior Care Navigator is the ultimate guide to Octave for our prospective clients.  This role will contribute to Octave’s […]
  • Customer Success Manager
    by OnePlan
    At OnePlan, we specialize in creating AI-enabled solutions that make strategic portfolio, financial, resource, and work management seamless. We help businesses bridge the gap between strategy and execution by offering solutions that boost business agility, streamline project management, and optimize resources.    What Makes us Unique?  What truly makes OnePlan stand out is our commitment to delivering powerful solutions and fostering a culture of collaboration. We combine robust analytics with a platform that integrates seamlessly into the tools businesses already know and trust. Our high-trust, team-focused environment allows us to innovate quickly and deliver solutions that drive meaningful results for […]
  • Customer Support Specialist
    by Clipboardhealth
      About the Role: We are seeking experienced customer support specialists with a focus on providing high-quality service to Enterprise-level Customers (Healthcare Facilities). You’ll be responsible for owning and resolving issues raised by these clients, ensuring that they receive prompt, tailored solutions that meet their specific needs. Key Responsibilities: Manage and resolve escalated queries from business customers via phone, chat, and email. Collaborate with internal teams (e.g., legal, billing, operations, etc.) to solve complex customer issues and ensure timely resolution. Ensure all customer interactions are tracked, and issues are resolved within established service-level agreements (SLAs). Provide professional, empathetic service to […]
  • Customer Success Consultant
    by Sophos
    About Us Sophos is a global leader and innovator of advanced security solutions that defeat cyberattacks, including Managed Detection and Response (MDR) and incident response services and a broad portfolio of endpoint, network, email, and cloud security technologies. As one of the largest pure-play cybersecurity providers, Sophos defends more than 600,000 organizations and more than 100 million users worldwide from active adversaries, ransomware, phishing, malware, and more. Sophos’ services and products connect through the Sophos Central management console and are powered by Sophos X-Ops, the company’s cross-domain threat intelligence unit. Sophos X-Ops intelligence optimizes the entire Sophos Adaptive Cybersecurity Ecosystem, which includes […]
  • Shift Lead
    by Keywords Studios
    Please note that this is for internal recruiting only. External applications for this role will not be processed.Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally – Player Engagement – which is one of the fastest-growing Service Lines at Keywords Studios.  Player Engagement provides technical support, community management, […]
  • Referral Specialist
    by Motion MSK
    As a Referral Specialist in our Dedicated Referral Management Program at Motion MSK, you’ll play a critical role in bridging the gap between primary care providers, patients, and Motion’s exceptional care team. Your mission: to deliver compassionate, personalized support while helping patients navigate their care journey and building relationships that make a difference.If you’re passionate about patient care, thrive in a collaborative environment, and love solving problems, this is your chance to make a meaningful impact. At Motion, your work will not only support patients but also shape the future of MSK care—and your career.The job:Provide operational support for Motion’s […]
  • Customer Service Representative
    by Munay Global Services
    We're looking for German speaking Customer Service Advisors to join our client's team in the beautiful Greece! What you'll do: Provide the highest level of support to our customers via phone and email on a range of issues;Give accurate, valid and complete information by using the right procedures;Be the owner of the customer query and ensuring a timely resolution and response;Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner;Meet and exceed our customer service quality goals, compliance regulations and productivity targets;Create amazing customer experience that people value and we are proud of;Be responsible to follow the […]
  • Architect – AI Solutions Specialist
    by 3Cloud
    Are you looking for a role that motivates and challenges you? Are you ready for an opportunity for growth? Do you want to work on teams where people roll up their sleeves to take on tough problems together, and regularly blow the doors off our clients with their outstanding teamwork? If you answered yes to those questions, 3Cloud might just be for you! At 3Cloud, we hire people who aren’t afraid to experiment or fail. We hire people who are willing to give direct and candid feedback to their managers, leaders, and team members. We hire people who jump at […]
  • Assistant CX Manager
    by Proper Cloth
    MissionThis person will assist with managing the CX Support Team by carrying out administrative tasks, supporting agents, and managing schedules.RequirementsScheduling Ensure the CX Support Team schedule closely matches forecasts Identify and implement agent schedule changes Approve/Deny PTO and Make-Up Days Coordinate break-times Approving timesheets Zendesk Management Escalated Cases Handling all ‘Manager request’ phone calls Sending warning messages to customers Monitoring the inbox Moving tickets to prevent a backlog Moving tickets to minimize response time Quality Assurance SupportComplete monthly QA assignments by the 20th of each monthPerformance Coaching Hold 1×1 “Check-in” meetings with CX Agents Contribute to Performance Review process Challenge/help […]
  • Customer Experience Operations Manager
    by DNSfilter
    At DNSFilter we are making workplaces more secure through protective DNS and advanced content filtering—and we need your help! We’ve come a long way over the past few years. In 2021 we had a successful $30 million Series A funding round, in 2022 we became the fastest DNS security tool on the planet and acquired the privacy-focused VPN Guardian, and in 2023 we extended our Series A by $15M and added more global points of presence to our anycast network!  As we continue our product-fueled growth by adding new features and broadening our solution to meet the needs of the […]
  • Community Moderator
    by Supraoracles
    Who We Are Supra is pioneering the future of information services in global markets. As an exciting, ambitious, and well-funded startup with unique technical capabilities, we aim to be a future leader in decentralized data. Our team includes professionals, academics, and advisors with experience from leading institutions such as Purdue University, University of Cambridge, University of Pennsylvania, Columbia University, and University of Oxford. Additionally, our industry experience includes prestigious companies like JPMorgan Chase & Co., Qualcomm, ConsenSys, and Binance. Based in Switzerland with a remote-first policy, our globally distributed team spans over 35 countries. We are dedicated to solving the […]
  • Senior Manager, Customer Success
    by Iterable
    Iterable is the top-rated AI-powered customer engagement platform that helps organizations like Redfin, Priceline, Calm, and Box to activate customers with joyful interactions at scale. With Iterable, organizations drive high growth with individualized, harmonized and dynamic communications that engage customers throughout the entire lifecycle at the right time. Iterable’s data engine, ease of use, and flexible and open architecture makes it the best platform to close the data activation gap by bringing together customer data, ability to design the experiences, deliver them and optimize them. All in one platform. We’ve surpassed $200M in ARR and have raised more than $230M […]
  • Technical Support Analyst
    by Coursedog
    We are looking for a technical, detail-oriented, strategic new team member to join our Support Team. We need someone who’s comfortable working in a complex and ambiguous environment with excellent organization and communication skills. You’ll own customer issues directly, and collaborate internally to increase Coursedog’s ability to fix issues quickly and effectively. You’ll work cross-functionally with Customer Success, Product, Engineering, and User Education to deliver incredible experiences and and share customer feedback to drive product improvements. Key ResponsibilitiesTechnical Support: Assist users through our ticketing app (Freshdesk) by providing clear instructions, guidance and solutions to technical problems. Keep customers informed of progress […]
  • Technical Support Representative I
    by Agiloft, Inc
    As the most trusted global leader in data-first contract lifecycle management (CLM) software, Agiloft helps organizations manage the end-to-end process of proposing, negotiating, signing, and leveraging contracts using our flexible Data-first Agreement Platform (DAP). With contract data as the foundation, customers quickly and collaboratively reach agreement and leverage contract visibility to thrive with competitive advantage. Employing powerful, pragmatic artificial intelligence as a legal force multiplier, and robust integration capabilities as a data liberator, organizations around the world trust Agiloft’s certified implementers to deliver connected, intelligent, and autonomous solutions across the entire contract lifecycle.Top analysts like Gartner, Forrester, and IDC agree, […]
  • Customer Service Representative
    by Group O
    Group O is seeking a Call Center Customer Service Representative responsible for efficient and courteous responses to customer questions and concerns. As a Call Center Customer Service Representative, you will play a vital role in delivering exceptional customer service experiences to individuals who contact our organization on behalf of our clients for assistance. Acting as the first point of contact, you will manage a variety of inquiries, provide information, resolve issues, and ensure customer satisfaction through effective communication and critical thinking skills. The ideal candidate for this role will possess effective communication skills, problem-solving abilities, and a customer-focused mindset. Key […]
  • Technical Support Engineer
    by interface.ai
    interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation. Do You Make the Cut? As a Technical Support Engineer- L2, you will be responsible for: Managing the customer support department’s day-to-day functions Provide accurate and creative solutions to customer problems to ensure CSAT Facilitate calls with customers to explain/resolve/address the issues raised to technical support team Perform troubleshooting, do analysis, test service flows to resolve customer’s concerns Collaborate / coordinate with backend teams in identifying / resolving customer issues within the defined SLA Capture and document […]
  • Customer Support Representative
    by Rockbot
    Working Schedule & Location: The hours for this position will be 11 AM – 8 PM Eastern standard time. The candidate can be located anywhere in the US as long as they are able to work those hours. Do you enjoy problem-solving, finding efficient ways to work through complex customer inquiries, and thrive when communicating with customers? Are you incredibly organized and have strong time management skills? Are you a highly motivated customer support representative looking to join a rocket ship company with an awesome culture? Our ideal team member is passionate about working closely with customers to find solutions that […]
  • Product Support Specialist
    by Olly Olly
    Given that this position requires English proficiency, we are only considering CV's provided in English. Thank you, and we look forward to your submission!  About Olly Olly Ready to roll up your sleeves and help transform local marketing forever? At Olly Olly, we're blending technology and real-world expertise to empower businesses across the U.S. like never before. We believe small businesses are the backbone of our economy. That's why we're on a mission to provide them with tools, strategies and insights that help them rank higher, generate high-quality leads, get calls and reviews, and, above all, grow sustainably, without the […]

WeWorkRemotely.com – RSS Feed: Customer Support

  • Clipboard Health: Billing Disputes Specialist
    Headquarters: California URL: https://clipboardhealth.com About the Role: The Disputes Team plays a key role in managing disputes initiated by healthcare facilities (HCFs) for invoiced shifts, addressing discrepancies in charges based on contractual terms and internal records. A Billing Disputes Specialist will review and process these disputes, determining whether to accept or reject claims based on the accuracy of the invoices and supporting records provided by the HCFs. Responsibilities: Manage and resolve invoice disputes submitted by HCFs promptly and accurately. Conduct a thorough review of facility contracts to ensure they align with dispute resolutions. Make outgoing calls to HCFs and clarify […]
  • Solid Commerce: Enterprise Customer Success Manager with Project Management skills
    Headquarters: US URL: https://www.solidcommerce.com/ Enterprise Customer Success Manager with Project Management skills We are looking for a dynamic Enterprise Account Manager with strong Project Management skills to join our team. This dual-role requires managing relationships with enterprise clients while overseeing the successful execution of client-related projects. The ideal candidate is a strategic thinker with a proven ability to deliver results and ensure client satisfaction. Our Services & Support Culture: We are a team of dedicated, creative, and highly collaborative innovators who prize integrity, courage, and enthusiasm Every member of our Services & Support team is a key player, and every customer’s success […]
  • Clipboard Health: Customer Support Team Leader
    Headquarters: California URL: https://clipboardhealth.com Customer Support Team Leader (Remote) We’re looking for a motivated Customer Support Team Leader to lead a remote team that supports healthcare facilities, ensuring exceptional service delivery to our clients. This role offers flexibility, requiring only 3-4 hours of overlap with EST working hours. Key Responsibilities Lead and coach a team to meet performance goals in quality, productivity, and attendance. Provide constructive feedback and development plans to drive team growth. Handle customer escalations professionally, resolving complex issues promptly. Monitor team performance, identify improvement areas, and implement solutions. Suggest and drive process improvements to optimize workflows and […]
  • Loop Support: Customer Support Specialist (LATAM)
    Headquarters: San Francisco URL: https://loopsupport.com About Us: At Loop Support, we specialize in connecting businesses with exceptional customer support specialists. We believe in smart, kind-hearted professionals who love to learn and grow. If you have a passion for helping others and enjoy solving problems, we want to hear from you! Responsibilities: Respond to customer inquiries and complaints via phone, email, and chat. Provide detailed information about products and services. Troubleshoot and resolve product issues and concerns promptly. Maintain a positive and professional attitude with all customer interactions. Document customer interactions and solutions accurately. Qualifications: Excellent written and verbal communication skills […]
  • Clipboard Health: Customer Support Specialist
    Headquarters: California URL: https://clipboardhealth.com About the Role:We are seeking experienced customer support specialists with a focus on providing high-quality service to Enterprise-level Customers (Healthcare Facilities). You’ll be responsible for owning and resolving issues raised by these clients, ensuring that they receive prompt, tailored solutions that meet their specific needs. Key Responsibilities: Manage and resolve escalated queries from business customers via phone, chat, and email. Collaborate with internal teams (e.g., legal, billing, operations, etc.) to solve complex customer issues and ensure timely resolution. Ensure all customer interactions are tracked, and issues are resolved within established service-level agreements (SLAs). Provide professional, empathetic […]
  • NoGigiddy: Chat Support Agent (Remote) – Entry Level, No Degree Required – 15 – 18 per Hour
    Headquarters: Philadelphia, Pennsylvania, United States URL: https://www.nogigiddy.com/ About NoGigiddy: NoGigiddy is a premier on-demand staffing app that connects gig workers with flexible job opportunities across various industries. Our platform specializes in offering work that fits your schedule, providing you with the flexibility and convenience you need. We are committed to helping you find the right gigs to match your skills and lifestyle. Job Description: Are you looking to kickstart your career in customer support without the need for a degree or prior experience? Look no further! NoGigiddy is seeking enthusiastic and dedicated individuals to join our team as Chat Support […]
  • NoGigiddy: Entry-Level Account Manager
    Headquarters: Los Angeles, California, United States URL: https://www.nogigiddy.com/ NoGigiddy is seeking a proactive and customer-focused Entry-Level Account Manager to join our remote team. In this role, you will build and maintain relationships with our clients, ensuring their needs are met and providing exceptional service. This position is perfect for someone eager to start their career in account management and customer service. No college degree is required, but strong communication skills and a passion for helping clients are essential.Key Responsibilities: Client Relationship Management: Build and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction. Communication: Act as the […]
  • NoGigiddy: Remote Customer Success Specialist
    Headquarters: Los Angeles, California, United States URL: https://www.nogigiddy.com/ Job Description: We are seeking an enthusiastic and proactive Customer Success Specialist to join our team. In this entry-level remote role, you will be responsible for ensuring our customers achieve their desired outcomes while using our products and services. You will serve as the primary point of contact for our customers, providing expert guidance, support, and solutions to help them succeed. Key Responsibilities:  • Build and maintain strong relationships with customers, understanding their needs and goals.  • Provide timely and effective support via email, phone, and chat, addressing customer inquiries and resolving […]
  • Loop Support: Customer Support Specialist (LATAM, US experience encouraged)
    Headquarters: San Francisco URL: https://loopsupport.com About Us: At Loop Support, we specialize in connecting businesses with exceptional customer support specialists. We believe in smart, kind-hearted professionals who love to learn and grow. If you have a passion for helping others and enjoy solving problems, we want to hear from you! Responsibilities: Respond to customer inquiries and complaints via phone, email, and chat. Provide detailed information about products and services. Troubleshoot and resolve product issues and concerns promptly. Maintain a positive and professional attitude with all customer interactions. Document customer interactions and solutions accurately. Qualifications: Excellent written and verbal communication skills […]
  • QuickMail: Technical Support Agent enjoying solving problems
    Headquarters: Zurich, Switzerland URL: https://quickmail.com About UsQuickMail operates in the dynamic outreach automation space (email + LinkedIn) where we constantly innovate to serve our clients.Our mission is to help small and medium companies sell more.We're a small team working directly with the founder, focused on delivering exceptional support and embracing technical challenges head-on.The RoleWe're seeking a technically-minded Support Agent who can help our clients succeed with our email outreach platform.This role requires someone who thrives in a fast-paced environment, can solve complex technical problems independently, has good attention to detail, and maintains high performance standards.Core Responsibilities- Resolve technical support tickets […]
  • hey contact heroes GmbH: Freelancer (m/w/d) im Inbound Kundenservice – EU only – 100% Home Office
    Headquarters: Germany Hamburg Die hey contact heroes stehen für echte Innovationen im Kundenservice! Wir haben uns auf die Bereitstellung erstklassiger Kundenservice-Lösungen spezialisiert hat. Mit über 500 Agent/innen sind wir in mittlerweiel 17 Ländern rund um die Uhr und rund um den Globus im Einsatz. Wir sind stolz darauf, eine Plattform zu schaffen, das von Teamarbeit, Kreativität und kontinuierlicher Weiterentwicklung geprägt ist. Werde Teil unserer Community und helfen Sie uns dabei, die Zukunft des Kundenservice zu gestalten!" Wir sind stets auf der Suche nach talentierten und kreativen Köpfen, die Lust haben, an spannenden Projekten mitzuwirken. Bei uns erwartet dich ein dynamisches […]
  • NoGigiddy: Remote Customer Service Rep Up to 19/hour – No Degree Needed
    Headquarters: Atlanta, Georgia, United States URL: https://www.nogigiddy.com/ Join Our Remote Customer Service Team (Up to $19/hour – No Degree Needed) Do you enjoy helping others and have a knack for problem-solving? We're seeking motivated individuals to join our growing team of remote customer service representatives. In this role, you'll provide exceptional customer support to a variety of clients, ensuring a positive experience for each interaction. Here's what you'll do: Assist customers with inquiries and concerns. Resolve issues efficiently and professionally. Communicate clearly and effectively in writing and verbally. Maintain a positive and helpful demeanor. You'll be a great fit if […]
  • Komoot: Customer Support Manager
    Headquarters: Komoot URL: https://www.komoot.com/jobs/5D69A71F3F/customer-support-manager Customer Support Manager  [English + German] This is not a people management position About komoot Komoot is an app that lets you find, plan, and share adventures with its easy route planner. Driven by a love for nature and powered by the outdoor community’s recommendations, komoot helps you explore more of the great outdoors—wherever and however you want. And we're good at it. Google and Apple have listed us as one of their Apps of the Year numerous times. Today, with over 40 million users and 300,000 five-star reviews, we’re well on our way to becoming […]
  • HireBus: Customer Success Manager
    Headquarters: Colorado URL: https://hirebus.com About HireBus We're revolutionizing recruitment through AI and behavioral science. As a nimble team of innovators, we help companies make smarter hiring decisions by putting the right people in the right seats. Our approach combines cutting-edge technology with human insight to transform how organizations build their teams. The Role As a Customer Success Manager at HireBus, you'll be the bridge between our technology and our clients' success. You'll own client relationships, drive adoption of our platform, and help shape the future of hiring. What You'll Do Partner with clients to develop and execute implementation strategies that […]
  • Kreativstorm: Junior Customer Support Specialist (Remote)
    Headquarters: Berlin, Germany URL: https://www.kreativstorm.de/ Job Description Join the dynamic field of customer support with an exciting opportunity offered by Kreativstorm, a dynamic and innovative management-consulting firm based in Berlin, Germany. Work remotely with our multinational team and provide top-tier support to our clients!If you’re passionate about customer service and have strong communication skills, this full-time position is perfect for you. Under the guidance of experienced professionals, you’ll work on diverse customer support projects, exploring concepts like client interaction, issue resolution, service improvement, and customer satisfaction. Gain hands-on experience in delivering exceptional customer service, all from the comfort of your […]
  • The Ward Law Group: Virtual Assistants for a Personal Injury Law Firm – Customer Service and Sales Experience
    Headquarters: Miami Lakes, FL URL: https://www.855dolor55.com/ To apply to this job opening please send your updated Resume in English in PDF format and a video of 2 minutes telling us about you and your work experience to the email: anag@gwardlaw.com (You need to send your application via email as stated above to start your application process). Our Law Firm The Ward Law Group is currently hiring VIRTUAL ASSISTANTS with customer service and sales background. We have openings in different departments of the firm (Training is provided). We are hiring for: Client Support Specialist Reductions Specialist. Demands preparation Specialist Medical Management […]