Customer Service Representatives / Sales
With Arise you are able to work from home for various clients in positions that are generally related to customer service and sales. So, if you are interested in working from home, setting your own hours, and enjoy providing excellent customer service and sales, then you should take a look at Arise.
What do others think of Arise?
According to Glassdoor, Arise currently has a score of 3.3 out of 5 stars, and 50% of Arise workers would recommend Arise to a friend.
How much does it pay?
According to Glassdoor, the average Customer Service Agent is estimated to earn approximately $15 per hour. The ones that I read about only paid around $10 to $14 per hour, so the pay really depends on the program. Also, keep in mind that most programs specify how your pay is calculated. Some programs do not pay for idle time, and only pay for time actually working with a client. So, keep that in mind when calculating how much you need to earn.
Work Status
Arise offers the ability to work from home as an agent, a sole proprietor, or as a corporation. So, if you want to register as an incorporated business with arise and take charge of a team of agents, you can. If you want to work alone in your own business as a sole proprietor, you can do that too. If you you just want to work as an agent for another established service partners on Arise, you can sign up and begin work without the responsibilities of running a business. Regardless of the avenue you take to work for Arise, you are responsible for your own taxes because you are considered an independent contractor and not an employee.
Costs
Keep in mind that there are costs involved. You are responsible for your own equipment, internet, phone, and office supply costs. In addition to the cost of resources used for working from home, you will also need to pay for a background check which is $30 USD at the time of this post. Arise used to charge for training, but now only charges a deposit of $20 for training which is refunded after attending the first full day of training. And, Arise also charges a fee to use their platform, which amounts to $19.75 twice per month, according to their website.
Equipment Needed
- Personal Computer – The equipment that you for most programs is a PC running Windows 10 with a minimum of 4GB or RAM and 20 GB or more of available hard drive space. They recommend at least 30 GB of available hard drive space, 8 GB of RAM, and Windows 11. You cannot use versions of Windows that are under an Educational license. You cannot use Netbooks, Chromebooks, tablets, and other mobile devices. Oh, macOS is not supported either
- Mobile Device – Although you cannot use a smartphone for working with clients and attending classes, a smartphone is used for multifactor authentication.
- Headset – For class and service in most of the programs available on Arise you will need a hardwired USB headset with phone quality audio. They suggest using Logitech, Plantronics, Microsoft. They even recommend these specific models: Plantronics Blackwire 3320, Logitech USB H570e, and the Jabra UC VOICE.
- Telephone – Some programs require a hard-wired telephone and headset, such as the AGPtek Call Center Dialpad or the Plantronics S12.
- Keyboard & Mouse – Of course, you need a keyboard and mouse.
Software Needed
For security purposes Arise requires that you use an updated web browser such as Edge, Mozilla Firefox or Chrome for Windows. You must also enable Windows Firewall, and you must enable Windows Security Real-Time Protection. You may need to install additional software required by the program you work with, such as the Arise Virtual Gateway.
Hard-Wired Broadband Internet
Arise requires that you use only hard-wired broadband internet. You cannot use wireless internet, an unauthorized proxy service or and unauthorized VPN service. You also cannot use cellular Hotspots or USB connected modems.
Training – As mentioned previously, you will need to pay a $20 USD deposit for training. They claim to refund that $20 after attending the first day of training. Training is generally not paid. There are some programs that offer a training stipend, but it is generally not much money.
Hours – The good thing about working for Arise is that you get to choose your own hours. The bad thing is that some programs have days that you are required to work a set number of hours each week. So, for some programs the freedom to choose your own hours is not necessarily the freedom to choose the days you work.
Conclusion
I have covered most of the points about working for Arise, the good, the bad, and the ugly. So, if you are still interested in working for Arise, click the link below to begin the signup and approval process.
NOTE: Information provided on this website was compiled from information provided on the Arise website, information provided on Glassdoor, and personal experience with the platform.
